Please enquire through our contact form if you are interested in placing an order for wallpaper. We will call you for details such as room dimensions, where in your home you'll be applying the paper, turn-around time and any other minor details. A quote will be provided as well as an ETA for the arrival of your wallpaper.
Once your order is placed, your wallpaper ships within 2-3 weeks. All orders are custom printed according to the dimensions you give us at the time you place your order. All wallpapers are shipped DHL Express. Those located within Australia will receive their order within 1-3 business days. International orders will receive their order within 4-5 business days. Tracking is sent at the time an order is shipped via email.
Before placing an order, be sure you have taken measurements of height and width of all walls you plan to apply your wallpaper. Disregard any obstructions - any unused paper should be saved should you need it in the future.
All wallpapers are shipped DHL Express. Those located within Australia will receive their order within 1-3 business days. International orders will receive their order within 4-5 business days. Tracking is sent at the time an order is shipped via email.
Once an order for wallpaper is placed, we do not accept cancellations. All papers are printed to order and are therefore not refundable or returnable.
If you are located within Australia, all orders go through our wholesale distributor Elliott Clarke Textiles. We are happy to assist you in finding a tradesman or designer that can order the fabric for you. If you are located outside of Australia, please enquire through our contact form if you are interested in placing an order for fabric. We will contact you for required meterage and all necessary details. A quote will be provided.
Fabric is printed to order and typically takes 4-6 weeks from the time you place your order. All fabrics are shipped DHL Express. Those located within Australia will receive their order within 1-3 business days. International orders will receive their order within 4-5 business days. Tracking is sent at the time an order is shipped via email.
The best way to determine which fabric is the best fit is to visit the Elliott Clarke Textiles showroom or order samples. If we can assist in any way, don't hestitate to contact us.
If you are located outside of Australia and are interested in stocking our wallpapers and fabrics, please contact us through our website or email studio@tstest18.techsurgeons.com. Otherwise, all those located in Australia can view and purchase fabrics through Elliott Clarke Textiles.
We do not accept cancellations for custom work, due to the unique nature of the items we create. Once you have booked your custom project and paid your deposit, we have secured your reservation and your deposit is non-refundable.
Once your order is submitted, we will send a confirmation email that your order has been received. Items that are in stock will ship within 3 business days. We do our best to keep item availability up to date on our website. We will let you know if for any reason, we cannot fulfill your order and an immediate refund will be given.
All items ship from Australia. We offer two shipping options: Express and Standard. International time frames are estimates only and customs hold-ups do occur. Please allow for this, particularly if you select 'Standard' shipping.
Once your items ship, you will receive a tracking number via email. We are not responsible for lost or damaged shipments; please contact us if you fail to receive your shipment or if it's lost in transit and we will do our best to assist.
We accept credit or debit cards to complete your purchase. Australian, Canadian, European, Hong Kongese, Japanese, and Singaporean may use a Visa, MasterCard, or American Express. U.S. clients can use Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We do not accept Paypal at this time. All credit cards are processed with Stripe.
All prints and originals are one-of-a-kind and are non-returnable for change of mind. Feel free to contact us with questions prior to making your purchase. Prints are carefully wrapped in tissue and protective plastic, then rolled and placed in a stiff tube for safe shipment. Original paintings are flat packed and shipped with insurance.
If your order has not yet shipped, we can cancel your order and provide you with a full refund. Please submit a cancellation request email to studio@tstest18.techsurgeons.com as soon as possible. Samples and artwork are not returnable once shipped.
